CONFIDENTIALITY POLICY

At ERS Taxi Service Ltd, we are committed to upholding the principles of consent and confidentiality in all our interactions with clients. These principles are particularly vital in services involving disabled clients, public funding schemes, and sensitive personal data.

This policy outlines our responsibilities under the UK GDPR, Data Protection Act 2018, and relevant professional standards.

1. CONSENT

Consent is the explicit permission given by an individual for the collection, use, or disclosure of their personal data.

In accordance with the UK GDPR:

Consent must be freely given, specific, informed, and unambiguous
Clients must be made aware of the purpose of data processing
Consent may be withdrawn at any time, and withdrawal must be respected
No data will be collected or processed without a lawful basis or the individual’s informed agreemen

Consent is usually obtained via signed registration forms, digital onboarding, or written communication prior to the use of our services.

2. CONFIDENTIALITY

Confidentiality is the professional duty to protect personal and sensitive information from unauthorised disclosure or misuse.

At ERS Taxi Service Ltd:

All personal data, including journey information, disability-related needs, Access to Work funding, and communication records, is treated as confidential
Confidentiality applies to all staff and contractors handling client information
Data is only accessed by authorised personnel for legitimate business or compliance purposes
Confidentiality obligations continue beyond the end of the client relationship

Any breach of confidentiality may result in disciplinary action and, where appropriate, legal consequences.

3. SECURITY OF INFORMATION

To protect client confidentiality, we:

Store personal data securely in encrypted systems
Limit access to authorised users only
Conduct regular data protection training for all staff
Follow safeguarding protocols when sharing information in the public interest or under legal obligation

4. WHEN CONFIDENTIALITY MAY BE BREACHED

In very limited circumstances, we may be required to share personal data without consent, such as:

Where there is a safeguarding concern or risk of serious harm
When disclosure is required by law or court order
When necessary for reporting fraud or criminal activity

In all such cases, we will document the reason and inform the individual where appropriate.

5. CLIENT RIGHTS AND CONTACT

If you have any questions or concerns about how your personal information is used or wish to withdraw consent, please contact us:

contact@erstaxiservice.co.uk
0800 7 555 258

ERS Taxi Service Ltd is committed to maintaining the highest standards of confidentiality, in line with our responsibilities as a support provider working under the Access to Work scheme and related statutory frameworks.