CONTACT US | ERS Taxi Service

FREQUENTLY ASKED QUESTIONS (FAQs)

Can I speak to someone in BSL?

Yes. We are Deaf-led and can provide support in British Sign Language (BSL). If you prefer to communicate in BSL, just mention this when contacting us, we’re happy to arrange a BSL callback or video message.

What are your opening hours?

We operate Monday to Friday, 9am to 6pm, but journey requests via text/SMS are accepted 24/7. If it’s urgent or related to an upcoming booking, please message us directly and we’ll respond as soon as possible.

How do I book a journey?

If you're already registered:

Text or WhatsApp us your journey details (date, time, from/to)
We’ll reply with a confirmation and assigned provider
Reply ‘Confirm’ or ‘Cancel’

If you’re new, register here before sending bookings.

Who can use ERS Taxi Service Ltd?

ERS Taxi Service Ltd is available to:

Deaf, disabled, or hard-of-hearing individuals
Clients with an active Access to Work travel award
Anyone who cannot use public transport for health or access reasons

Can I use your service without Access to Work funding?

Yes, you may still book travel as a private client, and we will quote based on your location and provider. Please mention this in your message and we’ll guide you through the process.

Will I receive receipts for Access to Work?

Yes. All journeys are logged, and monthly DWP-compliant receipts are issued for Access to Work reimbursement. We’ll email these to you or your support worker.

How can I contact you?

You can:

Email: contact@erstaxiservice.co.uk
Or fill in the contact form below

First Name

Surname

Email Address

WhatsApp Number

Are you an existing client of ERS Taxi Service?

Yes

For GDPR verification, please confirm your date of birth: (Used for identity verification under GDPR)

Full Address (if further verification is needed):

Thank you for taking the time to complete this form. Your input is valuable to us. Please provide as much detail as possible to help us better understand your needs.

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DATA PROTECTION AND GDPR COMPLIANCE

ERS Taxi Service Ltd is committed to protecting your personal data and ensuring your privacy. Any information shared with us is handled securely and in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

We collect and process personal data strictly for advocacy purposes and do not share it with third parties without your explicit consent, except when required by law. For more details on how we handle your data.

I confirm that I have read and agree to the Privacy Policy and consent to the processing of my personal data as outlined above.Click here to view our Privacy Policy.