PRIVACY POLICY

EFFECTIVE DATE: 22nd AUGUST 2025

ERS Taxi Service is a division of Westminster Advocate Service Ltd. We are committed to protecting your privacy and handling your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. INFORMATION WE COLLECT

We may collect and process the following personal data:

Full name, home address, email address, and phone number
National Insurance number, NHS number, and Access to Work reference (where applicable)
Journey data including pickup/drop-off points, times, and frequency
Access to Work award letters, quotations, and correspondence
Payment and invoicing records
Communications with us (emails, messages, complaints)
App usage data (if applicable)

2. WHY WE COLLECT YOUR INFORMATION

We collect and use your data for the following purposes:

To provide advocacy, case management, and coordinated transport services
To arrange journeys through third-party transport providers (e.g. Uber for Business)
To process and claim approved funding from Access to Work or Direct Payment schemes
To manage client accounts, appointments, and invoices
To comply with legal obligations and ensure accurate record-keeping
To improve our service and develop secure, user-friendly platforms such as the ERS Taxi app

3. DATA SECURITY

We implement appropriate technical and organisational measures to protect your data against unauthorised access, accidental loss, misuse, or disclosure. Access is restricted to trained staff, and all systems are protected by encryption and secure authentication protocols.

4. DATA RETENTION

We retain personal data for up to six years after service has ended, unless a longer retention period is legally required (e.g. in the case of financial or regulatory obligations). After this period, data will be securely deleted.

5. YOUR RIGHTS

Under UK GDPR, you have the right to:

Request access to your personal data
Request correction of inaccurate or outdated information
Request erasure of your data (in certain circumstances)
Object to or restrict certain types of processing
Lodge a complaint with the Information Commissioner’s Office (ICO)

To exercise any of these rights, contact us at:

contact@erstaxiservice.co.uk

6. SHARING OF DATA

We do not sell or rent your personal information. We will only share your data when:

It is necessary to coordinate travel (e.g. with Uber, Addison Lee, or approved subcontractors)
It is required to communicate with Access to Work or other public bodies
We have your explicit consent
We are legally required to disclose information (e.g. safeguarding concerns)

Any external provider we work with must meet UK GDPR compliance standards.

7. APP USAGE AND COOKIES (If Applicable)

If you use the ERS Taxi Service Ltd mobile app or website, we may collect usage data (e.g. login times, booking history) to ensure secure access and improve service. Cookies may be used to enhance functionality but will never collect personal identifiers without consent.

You can disable cookies via your browser settings at any time.

8. COMPLAINTS

If you believe your personal information has not been handled appropriately, you can contact:

Information Commissioner’s Office (ICO)
Website: www.ico.org.uk

CONTACT DETAILS

For questions, data access requests, or complaints, please contact: